Waitress: What can I get for you?I'm sure the waitress meant well but somebody needs to teach her how to ask questions that keep customers happy instead of questions that result in unmet expectations.
Customer 1: Do you have danish?
Waitress: Yes, what type would you like?
Customer 1: How about cheese?
Waitress: OK
Waitress: And what can I get for you (to the next person at the table)?
Customer 2: I would like a danish also.
Waitress: What type would you like?
Customer 2: Apple.
Waitress: I'm sorry we only have cheese danish today.
Customer 2: (a little quizzically) um, OK, cheese is fine.
If they only had cheese danish why in the world would she ask the customer what type of danish they wanted? Instead when the customer asks for a danish simply say: sure would cheese be OK?
If you want to keep your customers happy learn how to ask questions that make them feel like they are in control while steering them toward selections that you can accommodate.
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